Frequently Asks Questions

    Frequently Asked Questions (FAQs) offer essential insights for customers by addressing common concerns related to product quality, legal regulations, and available product options.

    Where is Kalivana based?

    Kalivana is proudly based in Indonesia, with sourcing and operations deeply rooted in the lush rainforests of West Kalimantan. We work directly with local communities and farmers to ensure sustainability and quality.

    All of our kratom is ethically harvested from mature trees in the pristine forests of Kalimantan, known for producing some of the highest quality kratom in the world.

    Our kratom leaves are hand-picked, carefully dried, and then ground into various textures (crushed, semi-powder, ultra-fine powder) depending on the product type. We follow strict hygiene and processing standards to preserve alkaloid content.

    Yes. Every batch of Kalivana kratom undergoes independent laboratory testing for purity, alkaloid levels, heavy metals, and microbial safety before export. Lab results are available upon request.

    Absolutely. We offer three main types of kratom products:

    • Crushed Leaf

    • Semi-Fine (Mesh 30)

    • Ultra-Fine Powder (Mesh 60+)
      Each type is designed for different applications like tea, capsules, or extraction.

    Yes, Kalivana ships kratom worldwide to countries where kratom is legally permitted. We have experience with customs and international documentation to ensure smooth delivery.

    We use sealed, food-grade packaging to ensure freshness and hygiene. Orders are vacuum-packed in bulk bags or customized sizes depending on your needs, then boxed securely for international transport.

    Shipping times vary based on destination and shipping method. Generally, shipping takes between 5 to 14 business days.

    Contact Us

    • Jl. Ampera, Sungai Jawi, Kec. Pontianak Kota, Kota Pontianak, Kalimantan Barat 78114
    • +62 822 5414 0887
    • missianes@kalivana.com